What is Zatu Home's returns policy?
If you change your mind and wish to return an item, under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 working days from the time you receive your order in which to inform us of your decision.
If you change your mind after the item is dispatched, Zatu Limited is able to provide you with a free returns label, at your request. It is your responsibility to ensure items are returned ‘as new’, in the same condition in which they were received. If these goods are not returned in the same condition in which they were received, Zatu Limited retain the right to refuse return, or to deduct up to 50% from the refund cost.
If you do not wish to use our free returns service, it is recommended that recorded delivery is used upon returning items to us. In these cases, Zatu limited reserves the right to refuse any refund of postage where it was purchased beyond the use of our own free returns label.
Please see our full Terms & Conditions for further information regarding our Returns Policy.