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Payment & Delivery

Please note: during the current Coronavirus outbreak, Zatu are operating business as usual and all orders are being sent out on time. Currently, our couriers and delivery companies are running as normal but please check their websites for specific delays during this period of uncertainty.

Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Stripe’s secure payment system. PayPal payments are also accepted.

Domestic Delivery

Zatu Home aim to dispatch all items within 24 hours of receiving orders. Please note this does not guarantee same day dispatch, except when a next day delivery service is paid for and an order is placed before 6pm. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Zatu Games will not be held responsible for this.

We offer a variety of shipping options through our postal and courier partners, using Royal Mail, DHL and ParcelForce to deliver your goods. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.

For further details on our cut-off times per service and expected delivery dates, please see below:

Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.

Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.

Standard Shipping (Postal Service) 2-4 Working days Sent via Tracked RM48
Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping (Courier Service) 2-3 Working Days Sent via Tracked DHL 48 or ParcelForce 48
Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Next Working Day (Postal Service)  1 Working Day Sent via Tracked RM24
Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day – typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day (Courier Service) 1 Working Day Sent via Tracked DHL24 or ParcelForce 24
Only orders made before 5:30pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Collect From Zatu Same Day – Next Working Day Collection from Zatu Store
To place an order for collection, just enter your Norwich, Ipswich or Peterborough postcode at checkout, and select the Click and Collect option. Orders made before 11am will be available for collection from our café from 2pm the same day. Orders made after this point will be available for collection from 2pm the following day. You must provide a valid ID and order confirmation and sign for the order upon collection.

Standard Shipping (Postal Service) 2-4 Working days Sent via Tracked RM48 Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping (Courier Service) 2-3 Working Days Sent via Tracked DHL 48 or ParcelForce 48 Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Next Working Day (Postal Service)  1 Working Day Sent via Tracked RM24 Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day – typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day (Courier Service) 1 Working Day Sent via Tracked DHL24 or ParcelForce 24 Only orders made before 5:30pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Collect From Zatu Same Day – Next Working Day Collection from Zatu Store To place an order for collection, just enter your Norwich, Ipswich or Peterborough postcode at checkout, and select the Click and Collect option. Orders made before 11am will be available for collection from our café from 2pm the same day. Orders made after this point will be available for collection from 2pm the following day. You must provide a valid ID and order confirmation and sign for the order upon collection.

International Delivery

Zatu Limited currently delivers to the countries listed below using our postal and courier partners Royal Mail, DHL and ParcelForce:

Country Estimated Transit Time (Working Days) Country Estimated Transit Time (Working Days)
Albania 3-8 Days Jordan 3-7 Days
Argentina 3-7 Days Kazakhstan 3-7 Days
Australia 4-8 Days Kenya 3-7 Days
Austria 3-5 Days Laos 3-8 Days
Bangladesh 3-8 Days Latvia 3-7 Days
Belarus 3-7 Days Lithuania 3-7 Days
Belgium 3-5 Days Luxembourg 2-5 Days
Bosnia & Herzegovina 3-8 Days Macedonia 3-8 Days
Brazil 6-8 Days Malaysia 3-7 Days
Bulgaria 3-6 Days Malta 3-5 Days
Canada 6-9 Days Moldova 3-8 Days
Colombia 6-8 Days Montenegro 3-8 Days
Croatia 3-5 Days Netherlands 2-5 Days
Cyprus 3-6 Days New Zealand 4-7 Days
Czech Republic 3-5 Days Nigeria 3-7 Days
Denmark 3-5 Days Norway 3-6 Days
Egypt 3-8 Days Pakistan 3-7 Days
Estonia 3-7 Days Poland 3-5 Days
Finland 3-7 Days Portugal 3-6 Days
France 3-5 Days Qatar 3-8 Days
Georgia 3-8 Days Romania 3-7 Days
Germany 2-5 Days Russia 6-19 Days
Gibraltar 3-5 Days San Marino 3-5 Days
Greece 3-6 Days Saudi Arabia 3-7 Days
Greenland 3-8 Days Serbia 3-8 Days
Guernsey 2-4 Days Singapore 3-7 Days
Hong Kong 3-7 Days Slovakia 3-5 Days
Hungary 3-5 Days Slovenia 3-7 Days
Iceland 2-5 Days Spain 3-6 Days
Indonesia 3-8 Days Sweden 3-5 Days
Ireland 2-5 Days Tajikistan 3-8 Days
Israel 3-7 Days Thailand 3-7 Days
Italy 3-5 Days Turkey 3-7 Days
Japan 3-8 Days Ukraine 3-8 Days
Jersey 2-4 Days United States 3-7 Days

 

Please note the estimated delivery times are estimates only and will vary per courier. Zatu cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team.

Please note Zatu cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances, this may take up to 28 working days from the original point of dispatch.

Brexit Update

On the 31/12/20 the UK will leave the European Union. Zatu Games from that date will be operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers using Royal Mail and ParcelForce.

DDU Incoterms payment  (or delivery duty unpaid) mean the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer. EU customers will no longer be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.

We hope that there will be limited impact on your experience as a customer and any feedback you have on the Zatu Games International Delivery service is always appreciated so that we can continuously improve our offerings.

COVID-19 Update

Following the outbreak of COVID-19 earlier this year there have been an increase in delays for all international shipments, which will vary depending on the courier/postal service used and the end destination.

Please find below a useful list of links for potential impacts from our service partners to your destination country:

Royal Mail

Parcelforce

DHL

Pre-Orders
Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatuhome.co.uk or give us a call on 0800 007 5444, so we can investigate this further for you.

Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.

Restock Pre-Orders
Restock pre-orders are available for purchase on our website and are charged at the point of purchase. Please note restock expected items will typically arrive within the next 2 months, however, in some instances they may take longer. Any orders that contain a Restock Item will not be dispatched until all items in the order are available. Please keep this in mind before you place any orders that contain both in-stock and Restock items. Please place a separate order to receive in-stock item(s) sooner! For more information please see our Restock FAQs.

Payment
All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using Sage Pay’s secure payment system. PayPal payments are also accepted. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.

If your delivery is late, or you have any other concerns, feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 0800 007 5444, or email team@zatuhome.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.