What does it mean if an item is showing as a ‘backorder'?

When an item is available to purchase as a backorder, you are being given the opportunity to reserve a copy so that you can be one of the first to receive it once it comes back in stock! It’s essentially like placing a pre-order for an already released line. Any item showing as a backorder is a confirmed order placed with our suppliers.

When will my backorder item be dispatched?

We typically see most backorder items arriving with us within 2 months of placing our initial order with the supplier. However, this is entirely dependent upon where the item appears in the supply chain. Sometimes your order can take 1 week after ordering to be dispatched, in some cases it can take over 2 months. Once the product has arrived with us, your order will be dispatched immediately based on the delivery option you chose at checkout.

My backorder item has not arrived with me and it’s been more than 2 months.

Sometimes backorder items can take longer than 2 months to arrive. The two-month notice is an estimation given to us by our suppliers. However, in certain cases, items may take longer to restock than anticipated. However, if you no longer wish to wait for the item to come back in stock, you can cancel your order in your account section or by contacting our customer services team.

When is payment taken on my backorder-order?

Payment for your backorder is taken immediately when you place your order.

What happens if my order for a backorder also contains items which are currently in stock?

If your order contains multiple items including at least one backorder, your whole order will not be shipped until all items are in stock. If you want to purchase a regular in- stock item alongside a backorder, we suggest placing separate orders to ensure you receive the in-stock item(s) as soon as possible.

Can I cancel my backorder?

Provided that your order has not yet been dispatched, you are more than welcome to cancel your backorder. Please contact our customer service team to request a cancellation and we will complete this for you.

Is my backorder guaranteed?

Any item made available through backorder is a confirmed order with our suppliers, which we expect to arrive with us at some point in the near future. In some rare cases, we are informed by suppliers that certain lines are no longer being printed or are not available to purchase anymore – in these instances we will contact any affected customers and ensure their backorder  are cancelled and refunded straight away.